One of my little old lady customers came today to play Keno. It's funny, but for the longest time I thought she was a bit senile, because I'd say things to her and she'd just be unresponsive. But if I smiled at her, (which I did a lot, getting no other reactions) she would always give me a big grin in return. So I figured, ok, she just doesn't talk. Today she came and suddenly started talking to me, telling me that she was having a much easier time of it now that she'd had her HEARING AID fixed.... And we had a good long chat, she used to be an income tax auditor, back when she worked, and she was telling me that she never thought of the numbers as being enormous sums of money, they were just numbers she was working with.